This is the standard proceedures and actions that Hawaii Tours took during the pandemic to keep our guests and staff safe.
The safety and wellbeing of our guests and employees remains to be our highest priority. With the challenges that the COVID-19 pandemic presents we have aligned our cleaning protocols and routines with the recommendations of the Department of Health and the Center for Disease Control (CDC).
Hawaii Tours daily cleaning protocol is aligned with the Center for Disease Control and Prevention recommendations. Each of our vehicles are cleaned using enhanced sanitizing products which are EPA approved. Frequently touched surfaces including handles, headrest, arm-rest, doors and drivers area on tour vehicles are sanitized multiple times throughout the day when in use.
Additional Precaution: Hand sanitizer and disinfectant wipes are provided in each vehicle.
Sanitized: Start everyday on a sanitized vehicle / EPA Approved Disinfectant Products
Daily cleaning Protocol To include:
Disinfect Frequently touched surfaces throughout the day
- Entrance & Door Surfaces
- Driver area (Including driver controls & Steering Wheel)
- Microphone & Headset
- Seat-belts, armrests & Headrests
End of the day cleaning protocol
- Entire Floors are mopped & disinfected with EPA approved products
- Entrance stairs & Door Surfaces
- Driver area (Including driver controls & Steering Wheel)
- Microphone & Headset
- Seat-belts, armrests
- Headrests
- Window ledges
- All seat fabric
Frequently Asked Questions:
- Will you take each guest’s temperatures before boarding? – No, we will not.
- Will your drivers take their temperature each day? – No, but we will check them every morning and make sure they’re not showing signs or symptoms of illness prior to starting their shift.
- Do you provide masks to guests? – Guests will need to bring their own mask or face covering. In the event their mask is lost or damaged, a replacement will be provided at no charge.
- Do you require guests to wear a mask? – Yes, Masks are mandatory to wear in the state of Hawaii and will be required.
- Will your drivers wear a mask? – Yes, all drivers will wear masks and will be provided with Personal Protective Equipment (PPE)
- What is the capacity on your tours? – Our tours will operate at 50% capacity. The front row will be blocked off to provide distancing for our drivers. Groups traveling together can sit with each other. There will be an empty row between each group/person. Guests will be required to utilize the same seat throughout the tour.
- What cleaning products are used to clean and sanitize the coach? – All products are from the approved CDC and EPA recommended list.
- Do you provide hand sanitizer? – Yes, hand sanitizer is available at the entrance of every vehicle and in the lavatory.
Hawaii Tours remains committed to providing each of our guests with a memorable island experience including peace of mind that every effort has gone into providing a safe and healthy. We will continue to keep abreast of the latest updates related to COVID-19.
COVID-19 HAWAI’I STATE DEPARTMENT OF HEALTH
Industry Guidance
All transportation providers should increase the cleaning of vehicles and high-touch surface areas. Sanitary wipes should be provided in buses and other public transportation vehicles. Airports should have an increased number of hand sanitizers in common areas and signage to promote hand-washing instructions in restrooms.
The most effective way to prevent the spread of COVID-19 is to practice good personal hygiene. Public and private transportation companies should take the following precautions:
- Work with local authorities to ensure you are following the best practices recommendations by health experts.
- Disinfect all high-touch surfaces multiple times each day.
- Encourage riders to protect themselves and others from the spread of COVID-19. People who experience potential symptoms should not ride public transit. Transportation options should be discussed with your medical professional.
- Employees should stay home when they are sick and maximize flexibility in sick leave benefits.
- Embrace extensive cleaning protocols, dispense hand sanitizer and equip bus, shuttle and car operators with disinfectant wipes.
- Communicate often. Proactively address questions from employees and clients and correct misperceptions about the safety of using public transportation, taxis and ride-share.